Applies to: www.serafinaspeech.com and Serafina Communication related products.

The return policy applies to products offered by SP Speech Communications, PC d/b/a Serafina Communications.

Digital products, including courses, electronic PDFs, Boom Cards products, and Teachers Pay Teachers products are not eligible for a refund. 

For orders shipped on or after May 15, 2026, we will accept returns within 14 calendar days from the delivery date. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help. 

Returns must be unused, in original packaging, and in resalable condition.

To request a return, contact us at serafina@serafinaspeech.com to request a Return Authorization Number. Include the order number, the item, and the reason for the return. Once the customer is given an RA Number, the customer must return the merchandise by shipping out within 5-10 business days. 

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Refunds for defective, damaged, or incorrect items will be handled on a case-by-case basis and up to the seller’s discretion. In the event a return is made of defective, used and unsalable condition, the return will be denied. 

In cases where discounts are applied due to multiple purchases, and only part of an order is returned, the refund amount will reflect the original retail, less the applied discount amount. 

Refunds will be issued to the original payment method within 5-10 business days of receipt. Exchanges will be handled on a case-by-case basis.

Customers are responsible for all shipping fees. 

Disputes regarding the return policy will first be conducted through informal resolution. If the case is not resolved within 30 calendar days, the dispute will escalate through mediation or arbitration in California, under applicable consumer protection laws.