Privacy Policy

Effective Date: March 22, 2026

1. Scope and Relationship to Other Terms

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit the Website, create an account, purchase products or services, participate in live sessions or community areas, sign up for emails or text messages, contact us, or otherwise interact with us.

This Privacy Policy should be read together with our Terms and Conditions. If you do not agree with our privacy practices, please do not use the Website or Services.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information: identifiers and contact information, such as your name, email address, telephone number, mailing address, billing address, and contact preferences; account and profile information, such as username, password, account credentials, job title or professional role if you choose to provide it, and support history; transaction and payment information, such as purchase records, order details, subscription status, refund status, and limited payment information made available to us by a payment processor, such as payment method type, tokenized payment data, or the last four digits of a card; content you submit, such as comments, chat messages, questions for live sessions, testimonials, reviews, survey responses, community posts, uploaded files, or other communications; device, usage, and technical information, such as IP address, browser type, operating system, device type, referring URLs, pages viewed, dates and times of access, clicks, session information, and similar diagnostic data; and location-related information, such as general location inferred from your IP address and, if you enable location-based features, more precise location information permitted by your device or browser settings.

We also may receive information from vendors or third-party tools that support our Website or Services, such as payment processors, course-hosting tools, email providers, analytics providers, social media platforms, map tools, community platforms, and customer-support tools.

We do not intend to collect or use sensitive personal information for inferring characteristics about consumers, and we ask that you do not send private health records, educational records, or other highly sensitive information through ordinary website forms unless we expressly request it through an appropriate process.

3. How We Collect Information

We collect information directly from you when you place an order, create an account, sign up for email or SMS communications, fill out a form, post in a community space, contact us, or otherwise provide information to us.

We automatically collect certain technical and usage information when you visit the Website through cookies, pixels, web beacons, SDKs, server logs, local storage, and similar technologies used by us and our service providers.

If we offer social-login features, location-based tools, mapping tools, or similar features, we may receive profile or device-location information from those providers based on your settings and permissions.

4. How We Use Information

We may use personal information to provide, operate, maintain, personalize, secure, and improve the Website and Services; process orders, payments, renewals, returns, exchanges, cancellations, and refunds; create and manage accounts, authenticate users, and support course access, downloads, live sessions, and community features; communicate with you about your account, purchases, updates, notices, support requests, security matters, and transactional issues; send newsletters, promotional emails, text messages, announcements, and other marketing communications in accordance with your preferences and applicable law; monitor usage, troubleshoot technical issues, prevent fraud, enforce our Terms, protect rights and safety, and comply with legal obligations; and conduct analytics, measure performance, improve product design, and perform internal research and reporting.

5. When We Disclose Information

We do not sell personal information for money. We do not knowingly sell or share personal information for cross-context behavioral advertising, and, based on our current operations, we do not knowingly sell or share personal information within the meaning of applicable California privacy law.

We may disclose personal information to vendors and service providers that help us operate the Website or Services, such as hosting providers, payment processors, course or community platforms, email and CRM vendors, analytics providers, customer-support tools, shipping providers, and security vendors; to professional advisers and business counterparties, such as lawyers, accountants, auditors, insurers, lenders, acquirers, or successors involved in a merger, financing, sale, restructuring, or similar transaction; to comply with law, respond to subpoenas or lawful requests, protect rights and safety, investigate fraud or misuse, or enforce our agreements; and with your direction or consent, including when you choose to post publicly, submit a testimonial, participate in a recorded session, or use integrations or third-party platforms that involve sharing your information.

If you participate in community features, live chats, or similar interactive areas, information you voluntarily submit may be visible to other participants and platform providers. Please use caution before sharing personal or sensitive information in those spaces.

6. Cookies, Analytics, Advertising, DNT, and GPC

We and our service providers may use cookies and similar technologies to keep you logged in, remember preferences, measure traffic, detect fraud, analyze usage, support cart functions, and improve the Website. Depending on the tools enabled on the Website, third parties may also use tracking technologies for analytics, advertising, attribution, or cart-recovery communications, subject to applicable law and your settings.

Most browsers permit you to reject or delete cookies. If you disable cookies, some features of the Website may not function properly.

At this time, there is no universally accepted standard for browser-based Do Not Track (DNT) signals, and we do not respond to DNT signals unless required by law.

Where required by applicable state privacy law, we honor Global Privacy Control (GPC) signals as a valid opt-out request for the sale or sharing of personal information for targeted advertising or similar purposes.

7. Payments, Social Logins, Maps, and Text Messaging

Payments are processed by third-party payment processors. Their handling of payment information is governed by their own terms and privacy notices. We recommend reviewing the privacy notice of the payment processor presented at checkout.

If we offer social login or sign-in through a third-party account, we may receive profile information from that provider as permitted by its policies and your settings.

If we use mapping or location features, your device, browser, or the map provider may collect location-related data in accordance with your settings and the provider’s own privacy notice.

If you opt in to receive SMS or text messages from us, we will use your mobile number to send the messages you requested. Mobile opt-in data, consent, and related text-messaging information will not be sold or shared with third parties for their own marketing or promotional purposes.

8. Marketing Communications; Testimonials; Community Content

If you subscribe to our mailing list, make a purchase, create an account, or otherwise opt in, we may send you service-related and promotional communications in accordance with applicable law. You may unsubscribe from marketing emails using the unsubscribe link in the message. We may still send transactional or administrative messages needed to service your account or order.

If you voluntarily submit a testimonial, review, comment, or other user content, we may use that content as described in our Terms and Conditions, subject to applicable law and any rights you may have to withdraw certain consents.

9. Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and tax records, comply with legal obligations, resolve disputes, preserve backups, and enforce agreements.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. No transmission or storage system can be guaranteed to be 100 percent secure.

10. Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us, contact us so we can take appropriate steps. Purchases and community participation are intended for adults unless we expressly state otherwise for a specific offering.

11. United States State Privacy Rights and California Notices

Depending on where you live and whether an applicable state privacy law covers our processing, you may have rights to request access to, correction of, deletion of, portability of, or additional information about certain personal information, and you may have rights to opt out of certain disclosures, targeted advertising, profiling, sale, or sharing activities.

California residents may also request information, if any, regarding disclosures of personal information to third parties for their own direct-marketing purposes under California Civil Code section 1798.83.

You may submit privacy requests using the contact information below. We may need to verify your identity before responding. Where required by law, you may use an authorized agent and may have a right to appeal a denied request.

12. International Users

The Website is operated from the United States. If you access the Website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our vendors operate. If applicable law requires us to identify legal bases for processing, we may rely on performance of a contract, legitimate interests, consent, legal obligations, or other lawful bases recognized by applicable law.

13. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. When we do, we will post the updated version on the Website and update the Effective Date. If changes are material, we may also provide additional notice, such as through an email, account notice, or other Website posting where appropriate.

14. Contact Us

Questions, requests, or complaints regarding this Privacy Policy may be directed to: SP Speech Communications, PC d/b/a Serafina Communications, serafina@serafinaspeech.com, 855-908-3355, www.serafinaspeech.com.