Website Terms and Conditions

Effective Date: March 22, 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) are a binding agreement between you and SP Speech Communications, PC d/b/a Serafina Communications (“Serafina Communications,” “Company,” “we,” “us,” or “our”) regarding your access to and use of www.serafinaspeech.com and any related products, digital content, services, live events, community spaces, emails, social media spaces, and other offerings we provide (collectively, the “Services”). By visiting the Website, creating an account, clicking to accept these Terms, purchasing any product or service, participating in a live session or community feature, or otherwise accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not use the Website or the Services.

We may revise these Terms from time to time. Revised Terms become effective when posted, unless a later effective date is stated. Your continued use of the Services after revised Terms are posted constitutes acceptance of the updated Terms.

2. Eligibility; Accounts; Online Assent

The Services are intended for adults who are at least 18 years old and legally capable of entering into a binding contract. The Website is not directed to children under 13. Purchases, community participation, and live-session participation are intended for adults unless we expressly state otherwise for a specific offering.

If you create an account, you must provide accurate and current information, maintain the confidentiality of your username and password, and promptly notify us of any suspected unauthorized use of your account. You are responsible for activities occurring through your credentials unless prohibited by applicable law.

If the Website uses a checkbox, button, or similar click-through mechanism stating that you agree to these Terms, that electronic act constitutes your assent to form a binding agreement to the maximum extent permitted by law.

3. Nature of the Services; Educational Use Only

The Services are educational and informational in nature and may include speech and language educational resources, digital courses, downloadable materials, templates, examples, live question-and-answer sessions, recordings, newsletters, and private or closed community features.

Unless we expressly agree otherwise in writing, products and digital materials are licensed for one purchaser’s individual internal use only and not for resale, sublicensing, redistribution, classroom-wide, district-wide, clinic-wide, office-wide, or institutional use.

The Services are not individualized speech-language pathology, medical, psychological, legal, educational-placement, or other professional services. The content reflects general educational information, examples, opinions, strategies, and experience. Use of the Services does not create a therapist-patient, clinician-client, fiduciary, or other professional relationship.

4. Orders, Pricing, Payment, and Recurring Features

Prices, product descriptions, availability, promotional terms, and included features may change without notice. You agree to pay all amounts due in connection with your purchase, including any applicable taxes, shipping charges, and processor fees clearly disclosed at checkout.

Payments are processed through third-party payment processors. We do not receive or store your full payment-card number except as may be made available through a PCI-compliant processor and only to the extent necessary for records, refunds, fraud prevention, or customer support.

If we offer a subscription, membership, installment plan, or automatically renewing service, the specific billing terms, renewal timing, cancellation method, and any required disclosures will be presented at checkout or on the applicable offer page and are incorporated into these Terms.

We reserve the right to refuse or cancel an order if we suspect fraud, pricing error, misuse of a promotional offer, unauthorized access, or conduct that violates these Terms.

5. Refunds, Returns, and Payment Disputes

Digital products, digital courses, and downloadable materials are subject to the refund policy stated on the applicable sales page, checkout page, order confirmation, or support page for the specific offering. If a particular offer includes a stated refund window, course-progress threshold, or other eligibility condition, that offer-specific policy controls.

For streamed or hosted video content, refund eligibility may end once you have viewed the amount of course content or reached the access threshold disclosed on the applicable sales page or checkout. If our platform records viewing activity or content access, that platform data may be used to determine refund eligibility.

Unless a different written policy is expressly posted for a specific offering, and except where required by law, a digital purchase becomes final once you have received access to the purchased content or download.

Physical products, if any, are subject to any shipping, return, replacement, or damage policy posted on the Website or provided at checkout.

You agree not to initiate a chargeback or payment dispute in bad faith or as a substitute for following the posted refund or support process. If a payment dispute is resolved in our favor, or if a payment reversal results from a false, misleading, or unauthorized claim by you, you remain responsible for the purchase amount and any actual processor, bank, collection, investigative, administrative, attorneys’ fees, or enforcement costs we incur to recover the unpaid balance, to the maximum extent permitted by law.

6. License; Intellectual Property; Permitted Use

Subject to your compliance with these Terms and full payment of all amounts due, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services and any purchased content solely for your own individual internal educational use.

Except as expressly authorized in writing, you may not share login credentials or allow another person to access your account; stream, screen-share, or display purchased content to a group, class, team, office, clinic, district, or “viewing party”; copy, reproduce, republish, record, photograph, upload, modify, create derivative works from, sell, license, distribute, or publicly perform the Services or any course videos, worksheets, downloads, recordings, text, graphics, policies, legal pages, or other materials; remove or obscure copyright, trademark, attribution, or proprietary notices; or use the Services to train, fine-tune, or improve an artificial intelligence model, dataset, bot, or automated system without our prior written consent.

The Website, Services, and their content, including site copy, graphics, videos, downloads, course materials, and these Terms, Privacy Policy, and disclaimers, are owned by or licensed to us and are protected by copyright, trademark, unfair competition, and other applicable laws. All rights not expressly granted are reserved.

7. Community Features; Standards of Conduct; User Content

We may offer comments, chats, question-submission tools, private community areas, or live sessions. Participation is voluntary. You agree to communicate lawfully and respectfully and not to upload or share content that is defamatory, abusive, threatening, harassing, disruptive, infringing, misleading, invasive of privacy, unlawful, or otherwise objectionable.

We may moderate, remove, suspend, or restrict participation in any live session, comment area, community feature, or account if, in our reasonable and good-faith discretion, we determine that conduct is unprofessional, abusive, disruptive, harassing, dishonest, unsafe, infringing, unlawful, or otherwise inconsistent with these Terms or any posted community standards.

If you submit comments, questions, testimonials, reviews, chat messages, images, video, audio, or other content (collectively, “User Content”), you represent that you have all rights necessary to provide that content and to grant the rights described in these Terms.

You retain ownership of your User Content, but you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, reproduce, display, perform, distribute, edit, adapt, excerpt, archive, analyze, and otherwise use the User Content as reasonably necessary to provide, improve, document, protect, support, and promote the Services.

Do not submit confidential therapy records, educational records, private health information, or other sensitive information unless we expressly request it and have provided an appropriate process for receiving it.

8. Recorded Sessions; Publicity; Testimonials

Some live sessions, Q&A events, community calls, support interactions, or similar features may be recorded, excerpted, transcribed, or reused for educational, archival, operational, support, quality-control, promotional, or marketing purposes.

By voluntarily participating in interactive or recorded features, and subject to applicable law, you authorize us to use your submitted questions, comments, testimonials, chat content, name, username, voice, image, likeness, and related User Content in connection with operating, documenting, and promoting the Services. If applicable law requires additional or more specific consent for a particular use, we may request that consent through a checkbox, release, prompt, or similar written or electronic authorization.

If you do not want to appear in a recorded session or have your name, voice, image, likeness, or comments reused as described above, do not participate in the recorded portion or contact us in advance to discuss available options.

Any testimonials or success stories are illustrative only and are not guarantees of what any other user may achieve.

9. Third-Party Services and Links

The Services may link to or integrate with third-party tools, including payment processors, course-hosting platforms, analytics tools, email and CRM tools, community platforms, social media platforms, video-hosting tools, shipping services, map services, or other vendors. We are not responsible for third-party content, terms, privacy practices, availability, or acts or omissions.

Your use of third-party services is governed by the applicable third-party terms and privacy notices.

10. DMCA and Copyright Complaints

If you believe content on the Website infringes your copyright, you may send a written notice containing the information required by 17 U.S.C. section 512(c)(3) to: SP Speech Communications, PC d/b/a Serafina Communications, Attention: Copyright Contact, serafina@serafinaspeech.com.

If we permit user uploads and intend to rely on the DMCA safe-harbor framework, we may designate and maintain a registered DMCA agent with the U.S. Copyright Office and post updated agent information on the Website.

11. Disclaimers of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR COMPATIBLE WITH EVERY DEVICE OR PLATFORM, OR THAT USE OF THE SERVICES WILL PRODUCE ANY PARTICULAR EDUCATIONAL, THERAPEUTIC, BUSINESS, OR PERSONAL RESULT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OWNERS, AFFILIATES, LICENSORS, PRESENTERS, CONTRACTORS, EMPLOYEES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF REVENUE, PROFITS, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits or excludes liability to the extent such limitation or exclusion is prohibited by law, including liability for fraud, willful injury, or other conduct that cannot lawfully be waived or limited.

13. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its owners, affiliates, licensors, presenters, contractors, employees, and service providers from and against claims, demands, liabilities, damages, losses, judgments, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your User Content, your misuse of the Services, your breach of these Terms, or your violation of law or third-party rights.

14. Dispute Resolution; Binding Individual Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION AND INCLUDES A CLASS ACTION AND JURY TRIAL WAIVER, SUBJECT TO THE LIMITED EXCEPTIONS BELOW.

1. Informal resolution. Before filing arbitration or suit, either party must send the other a written notice describing the dispute and requested relief. The parties will attempt in good faith to resolve the matter informally for at least thirty (30) days after the notice is received. Notices to the Company should be sent to the contact information listed in these Terms.
2. Agreement to arbitrate. Except for the excluded claims described below, any dispute, claim, or controversy arising out of or relating to the Website, Services, these Terms, your purchase, your use of the Services, or the relationship between you and the Company shall be resolved by final and binding arbitration on an individual basis. This arbitration agreement is governed by the Federal Arbitration Act and evidences a transaction involving interstate commerce.
3. Administrator and rules. The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, except as modified by these Terms. If AAA is unavailable, the parties will select another reputable arbitration administrator. The arbitrator may award the same relief available in court on an individual claim, subject to these Terms and applicable law.
4. Excluded claims. Either party may bring an individual action in small claims court if the claim qualifies. Either party may also seek temporary, preliminary, or injunctive relief in court solely to prevent actual or threatened infringement, misappropriation, or misuse of intellectual property, confidential information, or platform security.
5. Arbitration procedure, location, and fees. Arbitration may be conducted by documents, video conference, telephone, or in person as permitted by the AAA rules and the arbitrator. For consumers, the arbitration will take place in the county where you reside or by remote means, unless the parties agree otherwise. We will pay arbitration filing, administration, case-management, and arbitrator fees to the extent required by the AAA Consumer Arbitration Rules, the Federal Arbitration Act, applicable consumer-protection law, or other non-waivable law. Nothing in these Terms is intended to limit any non-waivable rights you may have regarding arbitration costs or fee payment.
6. Class action and jury waiver. To the maximum extent permitted by law, all disputes must be brought on an individual basis and not as a plaintiff or class member in any purported class, collective, representative, private attorney general, or consolidated proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding. If a court determines that this class action waiver is unenforceable as to a particular claim or request for relief and that determination is not subject to appeal, then that claim or request for relief shall be severed and litigated in court, and the remaining claims shall be arbitrated.
7. Opt-out right. You may opt out of this arbitration agreement by sending written notice to serafina@serafinaspeech.com within thirty (30) days after you first accept these Terms. Your notice must include your full name, the email address associated with your account or purchase, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect the remainder of these Terms.
8. Severability. If any portion of this arbitration section is found unenforceable, that portion shall be severed and the remaining provisions shall be enforced to the fullest extent permitted by law, except that if the class action waiver is found unenforceable as described above, only the affected claim or request for relief will proceed in court.
9. Governing Law and Forum for Non-Arbitrable Matters

These Terms and any non-arbitrable dispute shall be governed by the laws of the State of California, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions above. For any dispute that may proceed in court, and unless applicable law requires otherwise, the parties consent to exclusive jurisdiction in the state or federal courts located in the California county where the Company maintains its principal office.

16. Suspension and Termination

We may suspend, restrict, or terminate your access to some or all Services at any time if we believe you violated these Terms, misused the Services, shared credentials, infringed intellectual property, engaged in harassment or other abusive conduct, or otherwise created legal, reputational, operational, or safety risk. Except where required by law, no refund will be owed for suspension or termination based on your breach.

17. Changes to the Services and Terms

We may modify, suspend, or discontinue any part of the Services at any time, including product availability, pricing, features, instructors, session dates, community functions, and supporting technologies.

We may also update these Terms from time to time. The current version will be posted on the Website with the Effective Date noted above.

18. Miscellaneous

These Terms, together with our Privacy Policy and any order-specific terms or checkout disclosures incorporated by reference, constitute the entire agreement between you and the Company regarding the Services.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Our failure to enforce a provision is not a waiver of that provision or any other right.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, sale, financing, or reorganization.

19. Contact Information

Questions regarding these Terms may be directed to: SP Speech Communications, PC d/b/a Serafina Communications, www.serafinaspeech.com, serafina@serafinaspeech.com, 855-908-3355.